FAQs

Hearts at Home Senior Care services a wide geographical area that includes San Antonio, Helotes, Universal City, Converse, Stone Oak, La Cantera, Far West, Castle Hills, Shavano Park, Kirby and surrounding areas.

Our Home and Community Support Services license covers the following counties: Bexar, Comal, Guadalupe, Bandera, Kendall, Medina, Atascosa, and Wilson .

Hearts at Home Senior Care is committed to providing premier quality of care. We do this by using best in class hiring practices, training programs, and quality control programs. The following list highlight our commitment:

• This year our active caregivers have each averaged more than 15 hours of specialized training. How does that compare to other agencies?
• ALL of our caregivers are required to be CPR certified, and CNA or Caregiver Core Certified.
• Our staff has more than 100 advanced certifications in the following specialties: Advanced Dementia Care, Care Core Certification, Dementia Care, Developmental Disabilities, Diabetes Care, End of Lice Care, Mental Health Care, Multiple Sclerosis Care, Parkinson’s Care, Personal Care Aide, and Post Hospitalization Care.
• Hearts at Home Senior care is committed to providing the best care for our clients, that’s why we have partnered with Home Care Pulse, a third-party satisfaction research firm, to continually gather feedback from our clients. The goal of the partnership is to help us ensure client satisfaction.

Our administrator is a licensed Physical Therapist with a long career in caring for clients along the continuum of care and with a variety of needs. She serves as Director of Training and Compliance and is responsible for ensuring our staff understand your specific needs and know the skills necessary to handle your care safely.

At your request, she will visit with you and your caregivers to assess the home and provide recommendations for improved care at no additional charge to you.

Any person or entity engaging in the business of providing home health, hospice or personal assistance services is required to be licensed in the state of Texas. Licensure is required to provide any type of “hands-on” care (e.g., touching the client, transferring, bathing, assisting with medications, etc.). Unlicensed providers often refer to themselves as staffing, sitter, or companion agencies.

Businesses that only provide workers to prepare meals, perform housekeeping, or other household tasks not involving personal care may operate without a license.

Bottom line: Licensed Agencies are surveyed frequently by the Texas Department of Aging and Disability Services for compliance with regulations and standards. Higher standards and more supervision equals better care.

Services may be canceled prior to the beginning of a caregiver’s scheduled shift, without penalty or charges. Our phones are answered around the clock by agency staff members and we are very flexible in our scheduling. We understand that events and circumstances may result in disrupted schedules or in a situation in which fewer or additional hours are required. We ask that you provide as much notice as possible to minimize the impact to our caregivers.

YES! Notify our office that you wish to have your caregiver drive you to your appointments. We require documentation of appropriate permissions and insurance on file. If you wish to have our caregivers use their vehicle, a mileage surcharge will be added to your invoice at the rate of $.50 per mile. All mileage charges billed to the client are paid to the caregiver.

Consistency of care is critical in recovery and comfort. We recommend and provide consistency in caregivers for patients in hospitals and other facilities. Our goal is to help you get well and back to your familiar home environment.

We aim to hire the best qualified caregivers in the market. Every employee is required to undergo:

• Initial Phone Screen
• In-person Interview
• Minimum of 2 reference checks
• Annual Criminal, Nurse Aide Registry & Employee Misconduct Registry checks
• Minimum of two hours of orientation prior to first shift
• Complete Caregiver Core Certification within 90 days
• Annual performance reviews and provided access to unlimited continuing education
• Caregiver career path is tied to quality of care, skills demonstration and required certifications