An Update Regarding Coronavirus (COVID-19)
To our valued Customers and Colleagues,
In these times of uncertainty, we want you to know that the safety and health of our clients and employees are always a top priority. Now more than ever, our business is you.
As we continue to monitor the developments and navigate through these challenging circumstances, we want you to know that you can rely on us always to put your health and safety first.
- One of the safest places our clients can be is at HOME.
- Our caregivers are aware of and practicing proper hand washing techniques and cleanliness.
Below is a summary of how we’ve prepared our care team:
Sanitation. We have and always will follow strict guidelines, but we have recently intensified and increased our practices. Our staff have been instructed on hand washing guidelines, work space cleanliness, and protocols implemented from the World Health Organization
(WHO) and the Centers for Disease Control (CDC).
Keeping Clients Safe. Training is a hallmark of our agency. Effective immediately, we have implemented mandatory COVID-19 training for all of our staff. We’re sending frequent reminders to the care team, reiterating the importance of using universal precautions including hand-washing and disinfectants. As a precautionary measure, we are asking all employees to take their temperature and assess their own health prior to going to work. Any team member with an elevated temperature or signs of illness will not be allowed to care for our clients during this public health crisis.
Minimizing the Risk of Spread. We’ve updated our client consultations to screen for flu-like symptoms so we can ensure proper protections are in place prior to start of care. For current clients, our team members will perform brief weekly client assessments and record additional daily notes regarding client health status. We are also asking our clients/clients’ families to contact our office if they are showing any of the signs and symptoms associated with COVID-19.
What you can do to keep yourself and your family healthy.
- Take everyday preventive actions to stay healthy.
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently-touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and warm water for at least 20 seconds.
- Follow public health advice regarding school closures, avoiding crowds, and other social distancing measures.
- Stay informed.
Additional Resources:
click here to download CDC COVID-10 Factsheet
click here to download symptom comparisons to COVID-19, Cold, Flu and Seasonal Allergies
click here for Proper Hand Washing Techniques
We are also diligently following CDC and WHO guidelines and doing our best to minimize interruptions in service. Your health and wellness are our top priority and we look forward to continuing to serve you as we have the past 15 years. If you have any questions or concerns, please contact our offices during business hours.
Michael Welfel
Chief Executive Officer
Hearts at Home Senior Care
Houston Office: 713.515.2567
San Antonio Office: 210.341.4300
www.HeartsAtHome.com